Last Updated: June 2026
1. Overview & Scope
This Privacy Policy ("Policy") describes how tc999 ("tc999", "we", "us", "our") collects, processes, stores, and protects personal data relating to registered users and visitors ("you", "User") of the tc999 platform, including the website at tc999.win and the tc999 Android application (collectively, the "Platform").
This Policy applies to all Pakistani users and international visitors who access the tc999 Platform. By registering an account or using any tc999 service, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
This Privacy Policy forms part of the tc999 Terms & Conditions and should be read alongside them. Capitalised terms not defined in this Policy carry the meanings given in the Terms & Conditions.
2. Data We Collect
tc999 collects the following categories of personal data from registered users and Platform visitors:
Identity Data:
- Full legal name as provided at registration
- Date of birth (for age verification purposes)
- National identity information where submitted for verification (e.g., CNIC number)
- Profile username chosen at account creation
Contact Data:
- Pakistani mobile number (primary contact and OTP delivery)
- Email address where provided
- City or region in Pakistan where provided (e.g., Karachi, Lahore, Islamabad)
Financial Data:
- JazzCash and Easypaisa mobile wallet identifiers linked to your account
- Bank account details for HBL, UBL, Meezan Bank, or Bank Alfalah transactions
- Transaction history including PKR deposit amounts, withdrawal requests, and timestamps
- Account PKR balance and bonus balance records
Technical & Usage Data:
- IP address and approximate geographic location at time of login
- Device type, operating system version, and browser or app version
- Session timestamps, login history, and session duration
- Betting and gaming activity logs, including markets accessed, bets placed, and game play records
- Platform navigation patterns and feature usage data
Communication Data:
- Records of correspondence with tc999 customer support, including chat transcripts and email exchanges
- Survey or feedback responses where submitted voluntarily
3. How We Collect Your Data
tc999 collects personal data through the following mechanisms:
- Direct Registration: Data you provide when creating your tc999 account, including name, date of birth, and Pakistani mobile number.
- Account Verification: Identity and age verification documents submitted in response to tc999 verification requests.
- Transactions: Payment data captured automatically when you make deposits or withdrawal requests via JazzCash, Easypaisa, or bank transfer.
- Platform Use: Technical and usage data collected automatically through server logs, session tracking, and the tc999 Android application when you use the Platform.
- Cookies & Similar Technologies: Browsing and preference data collected through cookies and similar technologies as described in Section 9 of this Policy.
- Third-Party Verification Providers: Identity and fraud-screening data received from third-party identity verification and AML screening providers where applicable.
- Customer Support Interactions: Data you voluntarily share when contacting tc999 support via email or live chat.
4. Purpose of Data Processing
tc999 processes your personal data for the following purposes:
- Account Management: Creating, maintaining, and administering your tc999 account, including login authentication and session management.
- Age & Identity Verification: Verifying that you meet the 18+ age requirement and confirming your identity to prevent fraud and ensure regulatory compliance.
- Payment Processing: Processing PKR deposits and withdrawal requests via your registered payment methods including JazzCash, Easypaisa, and bank transfer.
- Service Delivery: Providing access to tc999 sports betting, casino, slots, bingo, and all other Platform features you use.
- Responsible Gaming: Monitoring account activity for signs of problem gambling behaviour and administering player-set limits, cooling-off periods, and self-exclusion requests.
- Anti-Fraud & AML Compliance: Detecting, preventing, and investigating fraudulent transactions, multi-accounting, and money laundering activity.
- Platform Improvement: Analysing usage data to improve Platform performance, fix technical issues, and develop new features suited to Pakistani players.
- Communication: Sending account notifications, security alerts, OTP codes, bonus notifications (where opted in), and responses to support enquiries.
- Legal Compliance: Retaining records as required by applicable laws and responding to legitimate legal requests from authorities.
5. Legal Basis for Processing
tc999 processes personal data on the following legal bases:
- Contractual Necessity: Processing required to perform the contract between tc999 and the User — namely, delivering the Platform services described in the Terms & Conditions. This covers account management, payment processing, and service delivery.
- Legal Obligation: Processing required to comply with applicable laws, including anti-money-laundering obligations, age verification requirements, and responses to lawful regulatory or law enforcement requests.
- Legitimate Interests: Processing for fraud prevention, platform security, and platform improvement, where these interests are not overridden by your data protection rights.
- Consent: Processing for optional purposes, including marketing communications and non-essential cookies, where your explicit consent has been obtained. You may withdraw consent at any time by contacting [email protected].
6. Data Sharing & Third Parties
tc999 does not sell your personal data to third parties. We share personal data only in the following circumstances and with the following categories of recipients:
- Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data protection obligations.
- Identity Verification Providers: Third-party KYC and AML screening providers receive identity data as necessary to verify your account and screen for prohibited activity.
- Game & Technology Providers: Casino game and technology providers who power tc999's games may receive pseudonymised session and game activity data for game functionality, fairness auditing, and technical support purposes.
- Legal Authorities: We may disclose personal data to law enforcement, regulatory authorities, or courts where legally required or where disclosure is necessary to protect tc999's rights or the safety of other users.
- Business Operations: Service providers who assist in operating the Platform — including hosting providers, security services, and customer support tools — may process data on tc999's behalf under data processing agreements that require them to protect your data to equivalent standards.
All third-party data sharing is conducted on a need-to-know basis and is subject to appropriate contractual data protection obligations.
7. Data Retention
tc999 retains personal data for as long as necessary to fulfil the purposes described in this Policy, and for a minimum period required by applicable legal, financial, and anti-money-laundering obligations.
- Active account data is retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in accordance with standard financial record-keeping requirements.
- Transaction records are retained for a minimum of seven (7) years from the date of the transaction.
- Communication records with customer support are retained for a minimum of three (3) years from the date of correspondence.
- Technical and usage logs are retained for twelve (12) months from the date of collection unless retention is required for ongoing investigation or legal proceedings.
Following expiry of the applicable retention period, personal data is securely deleted or anonymised.
8. Data Security
tc999 implements technical and organisational measures appropriate to the risk of processing your personal data. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the tc999 Platform.
- Encrypted storage of account passwords — tc999 does not store passwords in plaintext and cannot retrieve your password (only reset it).
- OTP-based authentication for account login and sensitive account actions, delivered to your registered Pakistani mobile number.
- Access controls limiting internal access to personal data on a need-to-know basis, with logging of all access to sensitive data categories.
- Regular security assessments and vulnerability monitoring of the Platform infrastructure.
- Automatic session timeouts for inactive logged-in sessions to reduce exposure on shared devices.
No data transmission over the internet is completely secure. While tc999 takes all reasonable precautions, we cannot guarantee absolute security. In the event of a data breach affecting your personal data, tc999 will notify affected users promptly in accordance with applicable notification obligations.
9. Cookies & Tracking Technologies
tc999 uses cookies and similar tracking technologies on the Platform to enable core functionality, improve user experience, and — where consent is given — for analytics purposes.
- Essential Cookies: Required for basic Platform operation including login session maintenance, security tokens, and language preferences. These cannot be disabled without impairing Platform functionality.
- Functional Cookies: Remember your preferences such as preferred deposit method or sports categories, to improve your tc999 experience without requiring re-selection on each visit.
- Analytics Cookies: Collect anonymised data about how users navigate and interact with the Platform to help tc999 identify performance issues and improve the product. Analytics cookies are only set where you have provided consent.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your access to core tc999 services.
10. Your Rights
As a tc999 user, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal data tc999 holds about you at any time.
- Right to Rectification: You may request correction of inaccurate or incomplete personal data held on your tc999 account.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to tc999's legal retention obligations.
- Right to Restrict Processing: You may request that tc999 limit processing of your data in certain circumstances, such as where you contest its accuracy.
- Right to Data Portability: You may request a copy of personal data you provided to tc999 in a structured, machine-readable format where technically feasible.
- Right to Object: You may object to processing of your personal data for direct marketing purposes at any time. To opt out of marketing communications, contact [email protected].
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact tc999 at [email protected] with a description of your request and sufficient information to identify your account. tc999 will respond within thirty (30) days of receiving a verifiable request.
11. Minors & Age Verification
tc999 does not knowingly collect or process personal data from individuals under the age of eighteen (18). The Platform is strictly restricted to adult users. tc999 implements age verification at account registration and at the point of withdrawal processing.
If tc999 discovers that personal data has been collected from a minor without appropriate parental or guardian consent, the account will be immediately suspended, all associated data will be deleted, and any deposited funds will be returned to the payment source.
If you believe a minor has registered on tc999, please report this to [email protected] immediately so that appropriate action can be taken.
12. International Data Transfers
tc999 operates as an international platform and your personal data may be processed in countries outside Pakistan. Where personal data is transferred internationally, tc999 ensures that appropriate safeguards are in place — including contractual data protection clauses — to ensure your data receives equivalent protection to that described in this Policy.
Payment data shared with Pakistani payment providers (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah) is processed within Pakistan in accordance with those providers' own data handling practices.
13. Changes to This Policy
tc999 may update this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable legal requirements. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised.
Material changes to this Policy will be communicated to registered users via their tc999 account notification or registered mobile number. Your continued use of the Platform following notification of a revised Policy constitutes acceptance of the updated terms.